FAQs

To order, simply click on the product you want, select the size and click add to basket.

After confirming the order, click on checkout, fill in the requested data to place the order, the payment method set and click on checkout.

To place your order, you should go to the site – www.bbme.pt – selecting the model and size you want. You will then have to add your order to the cart, enter your details and select the payment method you want. The elements for payment of your order, will follow via email.

Your order 24h after order and its payment.

Confirmation of orders depends on sending proof of payment within 48 hours of closing (otherwise, the order is void).

If you have more specific questions, click on the contact area of the site and fill out the contact form. We will be brief in response.

1. Only defective items (for another item of the same model, color and size) or the same item in a different size can be exchanged. Shipping costs for size change are borne by the customer.
2. All items must be in their original condition, including packaging and labels that cannot be removed.

1. Only defective items (for another item of the same model, color and size) or the same item in a different size can be exchanged. Shipping costs for size change are borne by the customer.
2. All items must be in their original condition, including packaging and labels that cannot be removed.

If the item does not fully satisfy you, you have 15 days to request a refund for the purchase. Simply return the item in its original packaging and under the same conditions as it was received.

The order must be returned to:

BBme by Joana Teles

Rua Camilo Castelo Branco, n.983

Fração PQ-04 – Candal Park

4400 – 063 Vila Nova de Gaia

The return shipping costs will be assumed by us, in case of proven manufacturing defect of the part in question. In other situations (product dissatisfaction, size, etc.) the return shipping costs will be borne by the customer. In both cases, you will need to inform us of your intention to return by email – – indicating your order number and your IBAN.

Since the price of our items already includes shipping costs of € 3.50 (except for international delivery, which has a total value of € 8.50), in case the customer requests the return of the amount paid by item, shipping costs to its address will be deducted.

BBme by Joana Teles products are shipped worldwide.All products have included in the displayed price 3.50 €, for shipping costs to Portugal.For orders whose delivery address is not in Portugal will have to be selected the option “International delivery” at the time of ordering, with an added cost of 5 € to 3,50 € already presented in the product’s PVP on the site. Thus, the total value of international shipping costs It is 8.50 €.